Frequently Asked Questions
GENERAL
Just use the QR code that is printed on the back of all cards. This allows older devices to receive your profile using their smartphone camera.
Please make sure you’re using a compatible smartphone and that you have NFC turned on in settings. If you’ve checked both of those and the NFC tag is still not being read, please contact us at admin@myidcard.com.au
If you received an email saying your order has been shipped but you haven’t received it yet. Please allow 5-7 business days for your card to arrive. If it has been longer than 7 days please check with Australia Post using the tracking number that was emailed to you at the time of purchase. Please contact us if you require further assistance and we will happily resolve your issue.
Yes, you can order as many cards as you like. Once registered you will have the option to apply for additional cards. If you require bulk cards please use our contact email to submit your enquiry and one of our team will get back to you directly.
Click on the SignUp/In button and Register. This will activate an admin account profile for you to be able to request your My ID Card and enter the details you require on each card ordered.
Log into Facebook, then click on your name in the upper right part of the screen. Copy the Facebook profile Url in the address bar of your browser. Eg. https://www.facebook.com/username
Log into Instagram, then click on your profile icon on the bottom right corner of the screen. Your profile name will appear in the top left of the screen. Copy the Instagram profile name. Eg. https://www.instagram.com/username
No, it’s a one-time purchase for the card. However, we do have a $20 annual card fee which enables you to edit or update your details at any time.
If enabling the full version of RoloNext digital card an annual fee of $79.95 is charged.
Yes, you can make as many changes as you like which is included in your annual subscription. Just log into your account and choose edit details to make changes.
If your card is lost or stolen you need to notify us by emailing admin@myidcard.com.au so that we can deactivate your card. If you require a replacement card we can transfer your information over to the new card however you will be required to purchase an additional card at the cost of $20.
When logging into your account just click “FORGOT PASSWORD” and follow the instructions you receive via your email which will enable you to reset your password.
Yes, once you login you can edit your profile and change the email address associated with your account. Click on the user name icon, go to my profile, email and enter the new email address associated with your account.
HOW IT WORKS
You can share your physical card by tapping on the phone of your contact or using the QR Code on the back of the card. Read below how to tap on iPhones and Android phones.
You can share your digital card directly from your app with a QR code or through SMS, email, WhatsApp, Zoom, Teams, or any other digital media.
iPhone
iPhone’s NFC reader is at the top back of the phone. Get the phone off the lock screen and place your card at the top back of the phone. There should be a notification on the screen to open My ID Card. After you opened the card – you can save it to your contact list on the phone.
Android
Android’s NFC reader is at the middle back of the phone. Make sure NFC is turned on in the phone settings. Place your card in the middle back of the phone. There should be a notification on the screen to open My ID Card in a browser. After the vcard is opened in the browser there will be an option to download the vcard which can then be saved to the contact list on the phone.
My ID Card works with most Android devices and newer iPhones.
All iPhones, from iphone 10 onward, have NFC reading capability. For older phones, you can use the QR code that is printed on the back of your card.
All modern Android phones have NFC reading capability. NFC must be switched to read the card automatically. To switch on go to the settings and search for NFC to turn it on. If NFC is not switched on use the QR code that is printed on the back of your card.
Yes – if you have a package with the App – it comes with a digital card that you can share from the App with a QR code or as a URL through SMS, email, WhatsApp, or any other online platform.
No! You can just tap your card on the other person’s phone and the card will transmit your contact details wireless through NFC signal. The other person doesn’t need to have My ID Card account and any app installed to receive and save your card.
Yes! If you choose a package with a “Basic Card” or “Smart Business Card” – then you don’t need an app. However – some of the features like Analytics or Lead Generation will not be available.
No. These features are only available if you have a package with an app – “Smart Business Card +App”.
Yes! You can choose the package “Digital Business Card” and make an account. After you made an account – you will receive instructions on how to download the app and activate your digital card. Then you can start sharing your card directly from your App.
Yes. Each user can access their account anytime. Once you have made an account and logged into your dashboard, you can navigate through your cards and edit your contact details.
You can add LinkedIn, Facebook, Instagram, and a link to your video or webshop. You can also add other links, for example, a catalog or brochure.
The difference is that with a “Smart Business Card” you can use a physical card to share your contact details wirelessly by tapping your card on the phone of the contact. So that means you can only share your card when you meet someone in person. When you have “Smart Business Card + App” – you can also share your card online (SMS, email, WhatsApp, etc.) from the App as well as have access to Analytics and Lead Generation features.
Yes! You can email us at admin@myidcard.com.au to request to delete your account.
Yes, both – the physical card and the digital card you can personalise with your branding.
You can either design the card yourself using our design template or provide us with design specifications so we can design your card for you (no additional charge for 2 free edits)
There are no additional charges for designing your card. Once you complete an order, our team will contact you to find out about your design requirements. Before we print your card – you need to approve the design.
Recommended file format is PNG, image size 1080 x 600 px. Please ensure that the uploaded image does not exceed 2MB in size.
FULFILLMENT
My ID Card runs on Amazon Web Services technology which is backed by AWS’s 99.99% uptime service level agreements, so you can be sure you’ll always be able to access your data, whenever you need it. Amazon’s data centre operations have been accredited under:
• ISO 27001
• PCI Level 1
Multiple firewalls.
We have layers of multiple fire walls to control access. We use firewalls to restrict access and protect your data from unauthorised access. Our servers are only available to senior My ID Card Programmers, and we log and track all system access for auditing purposes. And with a continuously patched OS, you can be certain that the latest security patches are applied.
Backups and recoverability.
We operate under industry standard best practices for safe backups and ease of recoverability.Your data is stored on our protected data servers, rather than our own computers. Our servers are located within enterprise-grade hosting facilities. SSL encryption is required when connecting to them to ensure a high level of security and privacy.
Yes, if you come across any problem or have difficulties using the card, we would be happy to help! Please contact us at admin@myidcard.com.au
We aim to deliver cards within 3-5 business days (assuming we have all the required information) however, this turnaround time is subject to the order quantity and type.
Yes – we ship globally.
We provide FREE shipping to Australia and a shipping fee of $10 will be charged for International orders.
We accept the following payment methods: Bankcard, Mastercard, Visa and Direct payment to our account.